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What is my order status?
You can view your order status by looking up your order.
What payments do you accept?
We accept Visa, MasterCard, EFT, Bank Transfer, ATM Deposit, Discover, American Express and check cards or ATM cards, as long as they are
connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all
submitted information.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "TWZ*The Wholesale Zone Online Store".
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Can I order without a credit card?
Yes. We accept other forms of payment besides cash
Why are you not accepting my credit card?
There are many reasons for a failed credit card
transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
When will my credit card charged?
When you confirm your order.
How do I enter a shipping address?
A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers.
What is my order status?
You can view your order status by looking up your order.
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
What happens if i don't receive my order?
Orders may take time to arrive depending with your location, but if you do not receive your order or any communication within 60 working days kindly send us an email at helpdesk@twz.co.za
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers.
How Long Does Delivery Take?
Delivery varies but usually takes from 48 hours for your to be shipped, but you will receive an estimated delivery date in your email.
Do you accept Returns and Cancellations?
We accept returns within 7 days after you receive your order, check the returns policy for more information on items that can be returned.
We do not accept cancellations on confirmed orders.
How will i get my money ?
Money will be sent back to you the same way you made the payment.
How do i return a Product?
You return a product the same way you received it and the charge will on you, or you can email returns@twz.co.za.